Usable AI™: Powering Your Agents, Amplifying Your Results
Our Usable AI suite delivers immediate, practical value by taking the complexity out of advanced tech. We empower your agents to focus on the customer, not the technology, delivering improved efficiency, better customer experiences, and increased ROI. Get Al working for you today, not just existing as a complex project. See it in action:
Unburden Your Agents from Repetitive Task
Interaction summarization automatically processes your chat, SMS, and voice interactions to generate concise and unbiased summaries. By automating this task, we free up valuable agent time allowing them to focus on more meaningful tasks, handle more interactions per shift, and provide a more holistic and productive engagement to each of your customers. Ultimately this drives streamlined quality management and empowers your agents to do what they do best.
Know Your Customers Better than Ever
Sentiment Analysis assesses the emotional tone of every customer interaction, taking into account the agent and the customer. This capability provides insight into customer sentiment and allows you to take meaningful actions to improve each interaction while also powering coaching capabilities that empower your team to provide tailored experiences. It allows you to go beyond simply recording your conversations and instead, provides an opportunity to take proactive actions to provide your customers and agents with more meaningful outcomes.
Create Contextual Conversations with Your Customers
Our Agent Assist with Customer Recap feature creates contextual conversations by providing your agents with easy-to-consume, high-level summaries of all recent interactions. This capability also allows the agent to see custom data points that you may need to pass to them from Logic+ while also preventing the customer from feeling like they need to repeat themselves. This provides better context to every conversation and drives faster resolutions, creating more meaningful experiences
Real Results, Real ROI
Here’s how Usable AI will change your bottom line:
- Reduce Handle Time: By automating time-consuming tasks like summarization, agents can resolve more inquiries, faster.
- Increase Agent Empowerment: With better data and tools at their fingertips, agents feel more confident and capable.
- Improve Quality Management: Unbiased summaries of interactions streamline quality assurance and help coach better agent behaviors.
- Boost Compliance: By automating redaction, protect your business by ensuring that sensitive information is kept secure.
Ensure Data Security and Compliance
Protect your customer data and ensure your business is compliant with our Intelligent Redaction capability which automatically removes sensitive data from call transcripts. We remove PCI, PII, and PHI, such as credit card numbers, dates, CCVs, names, emails, phone numbers, addresses, medical conditions, injuries, treatments, and medications. Allow your agents to go about their daily business without fear of compliance issues and provide your customers the peace of mind of knowing that their data is secure.
Sharpen’s Usable AI Advantage
Practical and Fast to Deploy: No large AI implementation projects, just immediate value. Sign up today and be running in no time.
Agent Focused: Built to empower, not replace, your human workforce.
Seamlessly Integrated: Works effortlessly within your existing workflows and tech stacks.
Reliable and Scalable: Built for the demands of a high-volume contact center.
Targeted Value: Focused on specific areas where AI can immediately improve your ROI.
