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The Three E’s of the Agent Experience

Recruiting & Retention
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Change the way you measure agent success.

Too many contact centers continue to overlook a critical factor in their CX equation—agents. They struggle to address agents as unique and independent and ignore the connection between more satisfied agents and happier customers. Enter the Sharpen’s Agent Experience Score (AXS), which measures the 3 E’s of the agent experience: efficiency, effectiveness, and empowerment.

In our latest guide, we explore:

  • Each of the three E’s and why they matter
  • How to measure and calculate your AXS

  • Why a holistic approach to measuring agent experience is critical

Start measuring and improving your AXS—and see your CX metrics soar.

Get the eBook

Learn more about how you can use the score to better coach your agents to improve both agent and customer satisfaction.