HelpCloud and Sharpen Join Forces to Revolutionize Contact Center and Customer Support Solutions

Partnership aims to broaden tech solutions and services to new audiences

INDIANAPOLIS, March 14, 2024 – HelpCloud, a leader in providing business’ top-tier managed services and business process outsourcing, and Sharpen Technologies, a provider of AI-powered cloud contact center software, joined forces in an exciting new partnership aimed at delivering exceptional contact center and customer support solutions.

Through the partnership, HelpCloud will enhance its services by becoming a certified reseller, providing an unparalleled contact center solution and expanding into CCaaS distribution. This collaboration enables HelpCloud to leverage its technical expertise within Sharpen’s platform, empowering businesses to deliver better customer experiences across channels. 

“We’re thrilled to partner with Sharpen to be able to offer customers an innovative cloud contact center and customer support solution,” said Ryan Grover, CEO of HelpCloud. “This is a significant opportunity for us to grow our expertise and expand our audience.”

The Sharpen and HelpCloud collaboration signifies a new era in customer support solutions, fusing cutting-edge cloud contact center technology with unmatched support services to deliver exceptional customer experiences.

“Teaming with HelpCloud aligns with our vision of delivering the contact center of tomorrow,” remarked Charlie Newark-French, CEO of Sharpen. “Their wealth of experience and unwavering dedication to excellence in support make them an invaluable partner to the Sharpen ecosystem.” 

For more information about Sharpen and HelpCloud’s partnership and offerings, please visit helpcloud.com and sharpencx.com. 

About HelpCloud
HelpCloud is a trusted leader in the tech support industry, offering expert solutions for consumer and business tech issues. With a decade of experience and a commitment to excellence, HelpCloud delivers personalized and reliable assistance to clients worldwide. TO learn more, visit helpcloud.com.

About Sharpen
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our AI-powered cloud contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel. Visit sharpencx.com to learn more.