How to Build Customer Experience Strategies

Increasing data’s usability by only 10% can lead to an average revenue boost of $2 billion for Fortune 1,000 companies.

Yet even with data trends marching forward, there’s lots of talk and little action when it comes to what happens after you harvest powerful data from your contact center.

You know you need it to inform decisions. But you don’t know how to use it.

We’re defining a step-by-step process to lasso in your data and build an actionable data strategy to improve your customer (and agent) experience.

In this ebook you’ll learn:

• How to analyze metrics in terms of your holistic customer experience;
• Four steps to build a strategy for data-based decision-making
• How Netflix and HubSpot used data to improve service levels
• Five KPI categories to watch
• How to improve your CX and EX based on data analysis