Contact Center
Moments that Matter Benchmark Tool
Use our CX benchmarking tool to see how your contact center stacks up on the critical moments that matter across agent, customer, and operational experiences. Get bespoke recommendations to improve CX success in 5 minutes or less!
What are moments that matter?
Moments that matter (n): Specific contact center experiences that significantly impact a customer’s perception of your brand. They have a HUGE impact on satisfaction, loyalty, repeat purchasing, customer lifetime value, and brand preferences.
At Sharpen, we categorize the moments that matter into three buckets: agent-supported moments, customer self-service moments, and contact center optimization moments. See how you stack up across key moments in each area and get personalized recommendations.