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101 questions to ask when evaluating your next contact center platform

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What should you ask vendors when you’re evaluating contact center platform providers?
About Your RFP Template

Evaluating contact center platforms can be a daunting task. How will you know if you’ve partnered with the right vendor? What questions should you ask them to make sure they’ll meet your unique business needs?

We’ve combed through all of the RFPs we’ve received and noted the most popular questions buying committees ask. Use this as a starting point to draft your own RFP template, or as your questionnaire to submit to potential partners.

Here’s what you’ll get with your RFP template:
  • 101 questions that fall in 18 categories to ask vendors based on what other companies are asking
  • A framework for an RFI and RFP submissions
  • A guide to using your new RFP template
  • An Excel file that you can put your brand on to send out to vendors
101 questions to ask when evaluating your next contact center platform

Download Your RFP Template

Use this template to draft your RFP when evaluating contact center platforms.