INDIANAPOLIS, Ind. – December 13, 2022 – SharpenCX, an all-in-one unified contact center platform, today announced it has secured investment from TELEO Capital. The new investment will further accelerate SharpenCX’s mission to empower contact centers to deliver exceptional agent and customer experiences.
Founded in 2011, SharpenCX has redesigned the contact center experience with an agent first approach, cloud-native platform, and holistic AI environment. Guided by the belief that empowered agents make happy customers, SharpenCX’s platform allows customers incredible flexibility to configure the agent experience, all while receiving exceptional customer service and easy implementation. With the platform’s simple omnichannel agent interface and advanced analytics and reporting, customers can maximize the effectiveness of their contact center investments, receiving immediate ROI.
“We’re proud to welcome TELEO as investors who recognize the potential SharpenCX has in the contact center market,” said Pam Hynes, Chief Operating Officer of SharpenCX. “This partnership will enable us to continue our focus on serving our customers while accelerating product innovation, ultimately advancing our vision for a customer engagement solution.”
Based in Boise, ID, TELEO has over 100 years of operational private equity experience. The firm focuses on the software and technology sector, with a goal of empowering businesses to perform and execute.
“SharpenCX’s commitment to the agent-first experience immediately resonated with the entire TELEO team,” stated Kevin Hatch, Operating Partner at TELEO Capital. “Because of the platform’s ability to deliver enterprise features in a simple, configurable, out-of-the-box solution that’s easy to implement, in addition to the team’s focus on providing phenomenal customer service, customers and partners alike view SharpenCX as an essential business partner.”
This investment gives TELEO a controlling interest in SharpenCX and appoints Kevin Hatch as SharpenCX CEO.
For more information about SharpenCX’s contact center platform, visit sharpencx.com.
Sharpen provides unified contact center software that empowers agents to deliver engaging customer experiences with an all-in-one, configurable platform. SharpenCX is shaking up the CCaaS/UCaaS space with its holistic next-gen, AI platform and agent-first approach. For more information, visit https://www.sharpencx.com.
About TELEO Capital
TELEO Capital is a lower middle market private equity firm that looks to invest in opportunities where its strategic thought, operational resources and capital base empower management to perform and execute their business plan. TELEO brings a successful track record of executing corporate carve-outs, recapitalizing broken balance sheets, acquiring founder-owned companies, and implementing buy and build strategies for its portfolio companies. TELEO targets opportunities in the technology & software, healthcare IT, business services and industrial sectors. The firm is headquartered in Boise, ID with an additional office in Los Angeles, CA. For more information, visit https://www.teleocapital.com