[Video] Fireside Chat with CCW: Delivering Better Interactions with AI
[Video] ChatGPT and the Agent Experience: Delivering Better Interactions with AI
In an exclusive conversation, Adam Settle, Chief Product Officer at SharpenCX, engages in a candid discussion with Brooke Lynch from Customer Contact Week (CCW), diving into the topic of generative AI and its impact on the agent experience. Together, they explore the challenges and opportunities surrounding agent retention, agent coaching and development, and the introduction of new tools to equip supervisors and agents burdened by repetitive tasks. While highlighting the potential of generative AI in alleviating mundane responsibilities and enhancing agent capabilities, they also emphasize the importance of prioritizing human needs over the technology to truly empower agents.
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