[Video] Fireside Chat with CCW: Delivering Better Interactions with AI

[Video] ChatGPT and the Agent Experience: Delivering Better Interactions with AI
In an exclusive conversation, Adam Settle, Chief Product Officer at SharpenCX, engages in a candid discussion with Brooke Lynch from Customer Contact Week (CCW), diving into the topic of generative AI and its impact on the agent experience. Together, they explore the challenges and opportunities surrounding agent retention, agent coaching and development, and the introduction of new tools to equip supervisors and agents burdened by repetitive tasks. While highlighting the potential of generative AI in alleviating mundane responsibilities and enhancing agent capabilities, they also emphasize the importance of prioritizing human needs over the technology to truly empower agents.

About CCW
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series.