SharpenCX Named 2026 Customer Value Leader by Frost & Sullivan
SharpenCX Named 2026 Customer Value Leader by Frost & Sullivan
In a cloud contact center market growing rapidly — and getting more crowded by the quarter — sustained customer value is harder to achieve than headline growth.
That’s why SharpenCX’s recognition as a 2026 Customer Value Leadership Award recipient by Frost & Sullivan is so significant.
This award is Frost & Sullivan’s top Best Practices honor in the North American cloud contact center industry. It reflects an independent, year-long evaluation of providers based on both business impact and customer impact — including operational efficiency, price-to-performance value, customer experience, and long-term ownership.
What Frost & Sullivan Highlighted
Their analysis pointed to several factors that differentiate Sharpen.
A cloud-native architecture.
Sharpen operates on a single platform rather than a patchwork of systems. That architectural clarity reduces technical friction, shortens development cycles, and lowers total cost of ownership for customers.
A modular path to modernization.
Organizations can deploy high-impact capabilities — such as AI-powered workflows or outbound engagement — without committing to a full platform replacement. That flexibility allows teams to modernize at their own pace and within real-world constraints.
Operational discipline and measurable outcomes.
Frost & Sullivan cited Sharpen’s 95% customer retention rate, transparent pricing structure, and performance improvements in customer environments — including reductions in agent attrition and gains in agent productivity.
Continuity across the customer lifecycle.
Customers work directly with knowledgeable Customer Success Managers and Technical Account Managers who understand their environments. Leadership involvement during complex engagements reinforces accountability and accelerates resolution.
Tom Fisher, President of SharpenCX, views the recognition as affirmation of a deliberate, long-term strategy. “SharpenCX has focused on building a platform that’s coherent, flexible, and accountable — one that helps customers modernize without unnecessary disruption. We believe that steady, disciplined approach is what creates long-term value, and it’s encouraging to see that reflected in this recognition.”
Why It Matters
The North American cloud contact center market is projected to reach $12.75 billion by 2029. As the industry expands, the difference between innovation and value becomes more visible.
Frost & Sullivan’s recognition reflects Sharpen’s ability to combine architectural simplicity, operational rigor, and high-touch support into a model that delivers durable results for customers.
We’re honored by the acknowledgment — and focused on continuing the work that earned it.
To review the full Frost & Sullivan analysis, access the report here: