Services & Support
CX Services Designed to Grow With You
Achieve More Through Collaboration
Your live agent call center does more than handle customers – it helps grow your business. Choosing a CCaaS platform means choosing a partner who helps you innovate, measure ROI, and evolve. With SharpenCX, you get hands-on support to turn your goals into real outcomes.
Long-Term Success Starts Here
Our customer success managers and project leads stay with you beyond launch. Using data insights and process refinement, we help you align every touchpoint around delivering more effective, efficient, and human customer service.
Training That Fits Your Team
Access a full library of self-guided eLearning courses, product guides, and live instructor-led sessions. Elevate your contact center at any time, at your own pace.
Human-Centered Support
You support your customers. We support you. SharpenCX helps you deliver consistent, high-quality human customer service with tools, insights, and real-time assistance from agents who are familiar with your business.
Built to Elevate
We’re here to elevate your customer experience — not just replicate it. With hands-on support and guidance, your dedicated project manager and customer success manager work closely with you to tailor your CX strategy and deliver more efficient, personalized customer service.
Client Testimonial
With our previous company, we had no support at all. Any time I called or emailed, it took days, sometimes weeks to get any help and then when they did respond, nothing was ever resolved. The team at Sharpen has been fantastic in helping me with anything I have needed. John Kargol, especially has been amazing. He has helped me one-on-one with multiple things and his response time is phenomenal.
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