Customer Experience
Deliver Effortless, AI-Powered Customer Experiences
Design the perfect customer experience
Create omnichannel user flows for faster and better service—no coding necessary.
Automate Resolution and Satisfaction
Accelerate resolution with AI-powered self-service and smart routing. Automate common tasks, trigger outbound messages, and direct complex issues straight to a human backed by full context and history.
Build Flows Without Code
Design personalized, omnichannel workflows in minutes using Sharpen Logic and Sharpen Actions. Simply drag, drop, and deploy – no developers required.
Consistency Across Every Touchpoint
Customers expect consistent support wherever they engage. With our customer experience call center tools, you can unify service across voice, chat, and email while using built-in surveys to gather customer feedback for real-time improvement.
Privacy-First by Design
Trust built in. We’re SOC 2 certified, HIPAA & PCI compliant, and follow NIST best practices, keeping your data secure and fully in your control – always.
Own your own data
You’re responsible for the ownership of the data, and it’ll remain in your ownership. Our data processing agreement and protection policy detail that we’ll be a responsible steward of your data. Our built-in security, granular permissions, and strong user authentications are easy to understand and maintain.
Be confident in your compliance
Sharpen maintains an organizational Information Security Management System (ISMS) in accordance with NIST best practices. We also follow Cloud Security Alliance (CSA) best practices. We train our team yearly on data privacy and conduct a thorough compliance review before using any third-party tools.
We are SOC2 certified based on 3rd party examination and ensure HIPAA and PCI compliance.
Effortless access to support
Make it easy for customers to request assistance or provide feedback.
Inbound or outbound
Reduce customer effort with automation tools that make interacting with you easy. Create AI-driven workflows, access data from your CRM, and automate easy tasks—hello, password reset requests!—so your agents can focus on helping customers with more complex questions.
Improve CSAT with digital engagement surveys
Customer satisfaction surveys make it easy to get feedback from your customers, measure effort, hear what they want, and find out what they expect of your contact center. Survey customers after any interaction type, via text or email, for immediate insight into where you’re winning—and where you can improve.
Get through every time
Automate outbound customer communications via voice, SMS, and email—from appointment and payment reminders to promotions and CSAT surveys. A staggering 97% of consumers reject or ignore phone calls from unknown callers—don’t get lost in the noise.
Client Testimonial
“We diverted 2,100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume on Monday. That would have sunk us. I’d like to point a lot of that success to Sharpen.”
Smarter Strategies with Actionable Data
Great customer experiences start with better decisions. Download our free eBook to learn how real-time metrics and behavior insights inform CX strategies that truly move the needle.