Trust

Trust. Transparency. True Partnership.

Born in the AWS cloud, Sharpen was designed with security woven into its DNA. From day one, we've prioritized protecting customer data and collaborative partnerships that drive measurable results.

Compliance and security

Compliance without compromise

Sharpen is designed with compliance at its core. If your business operates in healthcare, finance, or any industry where data protection is paramount, Sharpen is the solution you need. We understand the unique compliance challenges you face and have built our platform to follow and adhere to leading industry standards such as HIPPA, ISO 27001, GDPR, PCI DSS, and SOC2 Type2. Sharpen holds certifications with both PCI DSS and SOC2 Type2, ensuring the security, integrity, and privacy of your data.

Compliance Logos

A 24/7 commitment to security

Our customers rest easy knowing their data is our top priority. Our unwavering commitment to security means your information is guarded by a multi-layered fortress. From robust network security to proactive vulnerability scanning, our Sharpen team is constantly vigilant, ensuring your data remains safe, confidential, and accessible when you need it. In the unlikely event of an incident, our dedicated team is primed to respond swiftly, minimizing downtime and disruption.

A rock-solid, reliable Infrastructure

In the digital world, reliability is paramount. Sharpen’s persistent commitment to uptime keeps your business running smoothly, minimizing disruptions. Our robust infrastructure, 24/7 monitoring, and rapid response ensure your critical systems stay online and productive. With Sharpen, you gain peace of mind, knowing a trusted technology partner has your back. Our team leverages real-time health dashboards to proactively identify and address issues, ensuring you receive the highest level of service and support.

Building success, side-by-side

Sharpen isn’t just building software; we’re building a partnership for your success. Our Customer Advisory Board is a testament to that commitment, uniting a diverse group of valued customers who share their insights, experiences, and aspirations directly with our leadership team. This collaborative forum ensures your voices are not only heard but amplified, shaping our product roadmap and fueling innovation. Together, we exceed expectations and define the future of contact center technology.

“It’s super important to have a team behind you that takes your work as seriously as you do.”

Camille Richardson, Member Care Manager

Five Star Credit Union