Credit Unions
Sharpen for Credit Union Contact Centers
Empower Your Members with Better Banking Tools
The Journey Starts with Sharpen
Modern credit unions need contact center software as sharp as their staff. Digital engagement, mobile apps, fraud prevention, and self-service are now standard, not cutting-edge. Sharpen’s credit union customer service capabilities don’t just meet expectations—they exceed them. Here’s how we level up your game:
- Seamless integration with your financial systems
- Safeguard data with automatic PCI and PII redaction
- Tailored member banking experiences that anticipate member needs with agentless flows
Future Proof Your Credit Union
Digital Service, Personal Touch
Sharpen helps your credit union implement cutting-edge features while maintaining your company’s identity. Build personalized member care strategies across any channel, at scale, with minimal to no coding necessary.
Empower your Anywhere Agents
Office, home, or anywhere between—equip your credit union call center agents to deliver stellar service from any location. Our cloud-based platform integrates seamlessly with your core operations, enhancing efficiency and connectivity.
Easy Software Implementation
Our expert team ensures smooth contact center software implementation and rapid deployment. Your credit union call center will be up and running faster than you can say “improved member satisfaction.”
Safety First, Members Always
Insight Is 20/20
Spot trends before they become tomorrow’s headlines. Our built-in financial customer service analytics put essential information at your fingertips, helping you identify member trends, streamline responses, and boost positive resolutions.
Fraud, Meet Your Match
Step up your credit union call center security with advanced anti-spoofing, voice biometrics, and risk-scoring technologies. These effective countermeasures come with straightforward and efficient implementation.
Take Confidence in Compliance
Safeguard your members’ information with automatic PII and PCI redaction in transcriptions. Our system ensures PCI and SOC2 compliance while storing data geo-redundantly in the cloud for added security, delivering robust protection for credit union customers with zero hassle.
Simplify, secure, and enhance your financial services with Sharpen—your partner in performance. Experience a contact center platform that meets today’s demands and paves the way for tomorrow’s financial service innovations.
Customer testimonials
Hear from our clients in the financial sector who have experienced increased member satisfaction, better wait times, decreased abandoned calls, and happier, more productive associates.
Client Testimonial
“Transitioning our workforce to work-at-home was no big deal. That was one of the reasons we chose Sharpen in the first place…you all have done amazing things to help us serve our members.”