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What does good customer service mean to you?

3 Universal Ways to Deliver a Positive Customer Service Experience, No Matter What Good Customer Service Means to Your Customers

Learning & Development | Strategy

We're crushing on Chewy and how they improve the customer experience

Improving Customer and Agent Experience in Your Contact Center: Lessons from Chewy

Recruiting & Retention

The Future of Customer Service

The Future of Customer Service: What You Need to Know to Prepare for the Next Generation of Customer Care

agent scorecards - what to include (and what to leave out) for better agent performance

The Do’s and Don’ts of Agent Scorecards

The management techniques to keep (and to ditch) for a better call center experience

3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

Learning & Development | Strategy

When your customer service reps get honest, things get spooky

If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help

Recruiting & Retention

Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success

Learning & Development | Strategy

Amplify your call center ROI with a performance management program

How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI

3 Examples CS Dashboards Featured Image

Enhance Customer Service: Boost Agent Visibility with Call Center Wallboards and Dashboards