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If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help
Recruiting & Retention
Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success
Learning & Development
|
Strategy
How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI
Data Analysis
Enhance Customer Service: Boost Agent Visibility with Call Center Wallboards and Dashboards
Data Analysis
Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)
Recruiting & Retention
What to Do When Your Great Multichannel Customer Experience Comes at the Expense of Your Agents: 3 Steps to Support Your Team and Build an Omnichannel Strategy
Strategy
How to Win the Omnichannel Race in a World Where Customer Expectations Won’t Stop Rising Any Time Soon
Technology
7 Quotes From Susanne Jacobs’ Book DRIVERS That Taught me the Importance of Putting Humans First in Your Omnichannel Strategy
Strategy
Get Inspired by These 7 Brands With the Best Omnichannel Customer Experience Practices You can Learn From
Technology
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