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What your agents aren't telling you about working in a call center (hint: customers get angry more than you think)

What Agents Aren’t Telling You About Working in a Call Center

Recruiting & Retention

How to start a call center and scale your customer service team

How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team

Learning & Development

Contact Center Resolutions Featured Image

5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

5 Customer Service Best Practices from Consumer Shipping Leader FedEx

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

Why digital transformation falls on the CEOs shoulders (and what it means for you)

Why Digital Transformation is Now on The CEO’s Shoulders and What That Means For You in The Contact Center

Learning & Development | Technology

12 stats on why your move to the cloud shouldn't wait

12 Statistics to Inspire You To Take the Next Steps (Big or Small) And Move Your Call Center to the Cloud

Strategy | Technology

Customer service quotes for some (much needed) inspiration in the new year

10 Quotes To Inspire Better Customer Service As We Round the Corner into 2021

Recruiting & Retention

How to motivate employees to be rock stars

Discovering the Key to a Team of Rock Star Agents: How to Motivate Employees And Value Your Agents to Build a Fulfilling Culture

Recruiting & Retention

Three pillars to managing a healthy customer service team with happy agents

The 3 Pillars to Managing a Healthy Customer Service Team in 2021 (and Beyond)