Category

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How To Build Featured Image

How To Build A Team of Happy and Engaged Contact Center Agents

Learning & Development | Recruiting & Retention

Unpredictable Customers Featured Image

The Customer Doesn’t Want to Be Right

Learning & Development

You can't afford to overlook your agent experience if you want an improved customer experience

Your Customers Demand an Improved Customer Experience: Why You Can’t Afford to Overlook your Agents’ Frustrating Experience for Another Second

Learning & Development | Recruiting & Retention

Customer Service Silos

Approaching Customer Resolution From A Single Customer View

Strategy | Technology

Automation Tools Like IVR and Chatbots Boost Customer Satisfaction

How to Use Automation Tools Like IVR and Chatbots to Give Your Customer Service a Boost

Single Customer View

Experts Weigh In: Obstacles To A Single Customer View [Plus Bonus PDF]

Sharpen Best Place to Work Indiana

We’re One of the Top 100 Best Places to Work in Indiana

Recruiting & Retention

Avaya Bankruptcy

Avaya Bankruptcy: Here’s Your Plan B

Truth's out: It isn't too painful to migrate to the cloud

Is it Too Painful to Migrate to a Cloud Contact Center? Truth’s Out: It’s Not