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Blog
Unhappy Agents? How to Reduce Contact Center Turnover
Recruiting & Retention
|
Read Time: 4 minutes
Balancing Positive and Negative Feedback for Contact Center Agent Growth
Learning & Development
|
Recruiting & Retention
|
Read Time: 7 minutes
When Proactive Communication Backfires—Badly
Learning & Development
|
Strategy
|
Read Time: 4 minutes
5 Books Every Contact Center Supervisor Should Read
Learning & Development
|
Read Time: 7 minutes
6 Customer Service Techniques Your Agents Shouldn’t Try
Learning & Development
|
Strategy
|
Read Time: 7 minutes
How To Include Mindfulness Training in the Contact Center
Learning & Development
|
Read Time: 5 minutes
Don’t Hang Your Hat on Your Average Handle Time: Why the Misleading Metric Shouldn’t Be a Focus in Your Contact Center
Data Analysis
|
Read Time: 7 minutes
Seven Ways Mindfulness Training Can Transform Your Contact Center
Learning & Development
|
Strategy
|
Read Time: 5 minutes
Treat Agents Like People and Watch Your Contact Center Service Level Soar
Recruiting & Retention
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Read Time: 7 minutes
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