Some days you wake up and you hesitate to press start on the day. You look left and right for your motivation, but you just can’t seem to find it. So, you sip a piping hot cup of coffee or go on a quick internet tangent to get your head back in the game. And, some days that works. But, other days it feels like you need a rocket ship to launch you back into productivity mode after an evening off the clock.
All aboard the rocket ship – I’m here with inspiration for when your motivation is lackluster at best (and nowhere to be found at its worst). Bookmark this article to re-energize and find inspiration for your top priority as a contact center leader: coaching your agents.
Your agents depend on you to coach them intentionally (and often). When you dedicate more time to coaching your team, you earn back the hours you spend on pesky tasks that don’t bring more value to your contact center, like handling escalations. Not only that but coaching your agents keeps them engaged on the job and incrementally improves your customer service, too.
Data shows you have to find the right balance between positive and negative feedback to truly motivate your team and help them get better. Turns out, 69% of employees say they would work harder if their efforts were better recognized. And another 78% say being recognized motivates them in their roles. A little positivity can go a long way.
You see, we all need positivity to fuel motivation. Your agents do, too. But, let’s start the trend with you. Whether you need a little boost or you’re on the rocket ship crew today, these 20 inspirational quotes offer a nice pick-me-up to get you going.
20 Quotes for Coaching Inspiration in Your Call Center
“I absolutely believe that people, unless coached, never reach their maximum potential.”– Bob Nardelli
“Nobody who ever gave his best regretted it.”– George S. Halas
“The difference between ordinary and extraordinary is that little extra.”– Jimmy Johnson
“Good coaching is good teaching and nothing else.”– Pat Conroy
“Leadership is the ability to guide others without force into a direction or decision that leaves them still feeling empowered and accomplished.”– Lisa Cash Hanson
“I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable.”– John Russell
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“Make sure that team members know they are working with you, not for you.”– John Wooden
“A good coach will make his players see what they can be rather than what they are.”– Ara Parasheghian
“You get the best effort from others not by lighting a fire beneath them, but by building a fire within.”– Bob Nelson
“Coaching is unlocking a person’s potential to maximize their growth.”– John Whitmore
“One way to keep momentum going is to have constantly greater goals.”– Michael Korda
A good coach can change a game. A great coach can change a life.”– John Wooden
“The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.”– Tony Dungy
“It’s okay to admit what you don’t know. It’s okay to ask for help. And it’s more than okay to listen to the people you lead – in fact, it’s essential.”– Mary Barra
“Trying to do it all and expecting it all can be done exactly right is a recipe for disappointment. Perfection is the enemy.”– Sheryl Sandberg
“Fear can be created quickly; trust can’t.”– Ed Catmull
“A coach is someone who can give correction without causing resentment.”– John Wooden
“I could either watch it happen or be a part of it.”– Elon Musk
“The essence of leadership is not getting overwhelmed by circumstances.”– Kim Scott
“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”– Michael Jordan
Share some of your favorites with your team, or simply keep a few in your back pocket when you need a reminder about the impact YOU have on your agents. Now, go forth and coach.
We originally published this article on September 4, 2018, and we updated it on May 6, 2021.