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PCI-DSS Compliance Without The Hassle


PCI-DSS Compliance – Why It Matters

If your call center takes payments over the phone, staying PCI-DSS Compliant should be at the top of your priority list. The breach or theft of cardholder data carries huge financial repercussions. Fines for PCI-DSS noncompliance can range from $5,000 to $100,000 per month for the merchant, and a data breach carries an average consolidated cost of $3.8 million.*

*data from 2015 Ponemon Institute Study

What is Sharpen Payments?

Sharpen Payments is a payment application used by people to collect credit card information over the phone while staying PCI Compliant.

Who Needs It?

Sharpen Payments is a valuable tool for any company or department within a company that collects payment information over the phone using credit card information – especially if the company currently allows agents to hear the credit card number. Sharpen Payments not only helps to keep companies PCI compliant, but it also reduces the risk of being in violation of the PCI rules and a costly data breach.

How Does it Work?

Unlike other PCI compliant tools, Sharpen Payments does not require agents to transfer the customer out to a third party IVR. The agent will accept payment via the callers dial-pad through the use of DTMF tones. These tones, representing credit card information, are not audible or visible to the agent at any time and are securely transmitted through the authorization and charge process. Once the transaction is successful, the sensitive details of the card along with any DTMF tones are securely deleted to maintain full PCI-DSS compliance. Once the transaction is complete, the agent will be immediately connected back with the customer to ensure a seamless experience for both the customer and the agent.

Why Is It Different Than Other PCI Compliant Tools?

We make it easier for our customers because they can offload a large part of their PCI responsibility onto us. Also, we provide the efficiency and convenience of a contact center platform along with a PCI compliant payment gateway within one product. We eliminate the hassle of integrating with a third party PCI acquirer, which typically adds to additional software/hardware costs.

More Benefits of Sharpen Payments:

  • Improves the customer experience by allowing the customer to connect back to the agent when finished collecting the credit card information to handle any outstanding issues.
  • Eliminates the need for a third party IVR tool to accomplish the same task
  • Reduces vendor management
  • Leverages our payment gateway to submit payments