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Data Analysis

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Rev up call center agent performance with better dashboard and reporting strategies

4 Common Mistakes in Call Center Agent Performance Dashboard Reporting

Data Analysis | Technology

Call center management by the numbers: Use these stats to grow understanding of the contact center

Call Center Management: Cost Analysis for Executives and the Bottom Line Impact

Wow execs with these 3 customer service metrics

Tell a Story with these 3 Customer Service Metrics: Crafting a Narrative to Wow Execs and Prove the Value Your Team can Bring

How to set quarterly customer service goals to drive your company mission forward

How to Set Quarterly Customer Service Goals that Prove Contact Center ROI in 90 Days

The call center metrics industry standards do you need to know for KPI planning

Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics

Reduce call center stress with simplified reports

Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

Data Analysis | Recruiting & Retention

How to Build a Call center report in less than 2 minutes

How to Build a Call Center Report in Under 2 Minutes Using Sharpen Insights

Data Analysis | Technology

How to Coach Agents Featured Image

5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center

Data Analysis | Learning & Development

Stay tuned to learn what metrics to measure for improved contact center performance

Be the Company Superhero: What Metrics to Measure in your Contact Center to Save your Customers and Build Brand Loyalty