Category

Learning & Development

Page: 5 of 10

workforce management tactics to engage your employees and see CSAT soar

Pivot Your Workforce Management Strategies Toward Employee Engagement Then Watch as Agent Morale, CSAT and Executive Buy-In Skyrockets

Learning & Development | Strategy

How to implement frequent customer service training in your call center

Getting to the Source of Quality Customer Experience: How to Implement Consistent Customer Service Training to Build your Dream Team in your Contact Center

Learning & Development | Strategy

4 methods for a workforce manager or contact center leader to reimagine remote work

Lead With Empathy and Watch Poor CX Fade: 4 Methods for Workforce Managers to Reconstruct Remote Work With People, not Processes, in Mind

Learning & Development | Recruiting & Retention

Customer Service Training Ideas that Level-Up Agent Performance

Taking a Creative Approach to Customer Service Training: 3 Customer Service Training Ideas to Boost Performance and Engagement in Your Contact Center

Learning & Development

Keep business flowing as usual: how to create a call center business continuity plan

Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Learning & Development | Strategy

help move agents home, fast

A Message From Our CEO

Learning & Development

Anatomy of a CS Agent Featured Image

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Learning & Development | Strategy

Top 5 call center manager skills to master for a thriving career

The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive

Learning & Development | Strategy

How to start an RFP: Get the 6-Step Steps (and a magic trick to fix broken feature images!)

How to Start an RFP for Call Center Software Today: Your 6-Step Guide to Choosing a Partner Vendor who Elevates your Customer Experience

Learning & Development | Strategy