Category

Learning & Development

Page: 9 of 10

lessons in customer service

Finding A Company You Love Regardless Of Product: Lessons In Customer Service

Learning & Development | Strategy

contact center training

What We Learned From Three Contact Centers That Excel In Agent Training

Learning & Development | Recruiting & Retention

contact center agent training

Does Training Really Matter? Focus on Training and You Can Help Solve the Problem of High Turnover Rates in Your Contact Center

Learning & Development | Recruiting & Retention

How To Build Featured Image

How To Build A Team of Happy and Engaged Contact Center Agents

Learning & Development | Recruiting & Retention

Unpredictable Customers Featured Image

The Customer Doesn’t Want to Be Right

Learning & Development

You can't afford to overlook your agent experience if you want an improved customer experience

Your Customers Demand an Improved Customer Experience: Why You Can’t Afford to Overlook your Agents’ Frustrating Experience for Another Second

Learning & Development | Recruiting & Retention

What bad customer service costs

Learn How to Offer the Best Service Out There: Customer Service Expert Shep Hyken Tells Why it’s Worth it to Avoid Delivering Bad Customer Service

Learning & Development

Jetblue customer service

The JetBlue Story: Customer Service in an Industry Americans Hate

Learning & Development | Strategy

Customer Service As Sales

3 Ways to Use Customer Service To Sell

Learning & Development | Strategy