Category

Strategy

Page: 12 of 20

Lyft has customer experience examples worth crushing on

Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

5 call center efficiency tips to serve customers faster (and better)

Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents

Recruiting & Retention | Strategy

How To Use Logic Actions Featured Image

How to Build Effective Call Center Routing Strategies: Use Logic & Actions for Omnichannel Routing to Reduce Effort in Your Customer Experience

Strategy | Technology

Finding Greater Success As A Leader

Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

How to start an RFP: Get the 6-Step Steps (and a magic trick to fix broken feature images!)

How to Start an RFP for Call Center Software Today: Your 6-Step Guide to Choosing a Partner Vendor who Elevates your Customer Experience

Learning & Development | Strategy

A Customer Experience to Watch: Learn Five Examples of Good Customer Service from Alaska Airlines [Monthly Brand Crush Post]

4 budget-friendly call center improvements

How to Get the Most Bang Out of Your Customer Service Dollar: 4 Call Center Improvements That’ll Make Your Customers (and Budget) Happy

Strategy | Technology

Knowledgable Friendly Agents Featured Image

Knowledgeable and Friendly Agents Earn Customers for Life: Why Brand Trust Rides on the Customer Service Your Contact Center Agents Deliver

Learning & Development | Strategy

Happy Employees Happy Customers

Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

Learning & Development | Strategy