Category

Strategy

Page: 9 of 20

What is omnichannel nirvana and how can you achieve it in your contact center?

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

Strategy | Technology

Learn to tackle the top challenges of managing a workforce made up of different generations

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

Recruiting & Retention | Strategy

Boost satisfaction with a 90 plan to higher CSAT scores

The 90-Day Plan You Can Implement Today to Boost CSAT Scores

5 Things Spanx Taught Me About Customer Service: How the Retail Brand is Using Customer Feedback to Drive Their Customer Experience Strategies

Tips for using workforce management and engagement management techniques to boost agent performance in a hybrid call center

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

What to say in call center performance reviews to inspire better engagement and work

What to Say in Call Center Performance Reviews: How to use Agent Strengths to Inspire Better Performance During your Development Conversations

Recruiting & Retention | Strategy

Workforce optimization statistics to guide your contact center to better experiences

19 Workforce Optimization Statistics to Steer You Toward a Better Customer Experience

Data Analysis | Strategy

workforce management tactics to engage your employees and see CSAT soar

Pivot Your Workforce Management Strategies Toward Employee Engagement Then Watch as Agent Morale, CSAT and Executive Buy-In Skyrockets

Learning & Development | Strategy

How to implement frequent customer service training in your call center

Getting to the Source of Quality Customer Experience: How to Implement Consistent Customer Service Training to Build your Dream Team in your Contact Center

Learning & Development | Strategy