Category

Strategy

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4 Ways Hulu Makes Customer Focus the Heart of Their Business Strategy (and How You Can Do the Same)

How to run an efficient inbound call center

How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

Contact Center Resolutions Featured Image

5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

5 Customer Service Best Practices from Consumer Shipping Leader FedEx

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

7 Simple Strategies for Social Media Support

Seven Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers

Grab your hard hat and get ready to build a better customer service experience

A Practical 5-Step Guide to Building a Great Customer Service Experience

12 stats on why your move to the cloud shouldn't wait

12 Statistics to Inspire You To Take the Next Steps (Big or Small) And Move Your Call Center to the Cloud

Strategy | Technology

Three pillars to managing a healthy customer service team with happy agents

The 3 Pillars to Managing a Healthy Customer Service Team in 2021 (and Beyond)

How to put purpose back into call center work

How to Build Purpose into the Role of Each Call Center Agent So Your Customer Service Team Isn’t Stuck Daydreaming About Hating Their Job