Category

Strategy

Page: 9 of 20

What IT leaders wish you knew about your omnichannel platform (Can they teach me how to fix broken images, too?)

3 Facts IT Pros Wish Your Contact Center Would Prioritize on the Hunt for a Better Omnichannel Platform

Strategy | Technology

Warby Sets the Stage for the Future of Retail

4 Ways Warby Parker Sets the Stage for the Future of Retail: How the Brand Serves up Unique Customer Experiences by Integrating Their Mission and Strategic Omnichannel Retailing

Learning & Development | Strategy

Don't settle for satisfied: make employees happy

Tips to Prioritize Your Agent Experience and Make Employees Happy

Learning & Development | Strategy

What is omnichannel nirvana and how can you achieve it in your contact center?

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

Strategy | Technology

Learn to tackle the top challenges of managing a workforce made up of different generations

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

Recruiting & Retention | Strategy

Boost satisfaction with a 90 plan to higher CSAT scores

The 90-Day Plan You Can Implement Today to Boost CSAT Scores

5 Things Spanx Taught Me About Customer Service: How the Retail Brand is Using Customer Feedback to Drive Their Customer Experience Strategies

Tips for using workforce management and engagement management techniques to boost agent performance in a hybrid call center

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

What to say in call center performance reviews to inspire better engagement and work

What to Say in Call Center Performance Reviews: How to use Agent Strengths to Inspire Better Performance During your Development Conversations

Recruiting & Retention | Strategy