Category

Technology

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2020 call center trends the Magic 8-Ball predicts

What 2020 Call Center Trends Should Inform your CX Strategies? Our Magic 8-Ball Says These 7 Trends Will Give You a Competitive Edge (It is Decidedly so)

Data Analysis | Technology

credit union education

How to Educate Your Most Skeptical Member Service Reps on New Digital Transformation Processes into the Next Year for a Better Experience in Your Credit Union Education

Strategy | Technology

Make your data actionable down to each specific customer service KPI

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

Data Analysis | Technology

An 11-step digital transformation framework

An 11-Step Digital Transformation Framework for Your Call Center

How your digital transformation architecture empowers better decision making (and makes broken images magically appear!)

What’s Your Digital Transformation Architecture?

Vet your vendors to choose a cloud contact center platform that's best for your business

Ask the Right Questions: 6 Essential Questions you Need Answered before Committing to a Cloud Contact Center Platform

Retail digital transformation means new experiences for you (and unfortunately some broken images, too).

Retail is Leading the Charge: How Innovative Retail Brands are Setting the Stage for the Future of Retail Digital Transformation

Strategy | Technology

How to make the move: move your contact center to the cloud

Playing the Dating Game with Digital Transformation: How to take Next Steps to Move your Contact Center to the Cloud

Cloud contact centers are bringing CX up to tomorrow's standards. Maybe we can take a page from that playbook and learn to fix our images.

Out with the Old, in with the New: Leave Behind your Old Technology and Set New Standards with your Cloud Contact Center