Featured Image for the blog: What’s Your Digital Transformation Architecture?

Reputable organizations, like CIO.com and McKinsey & Company, say companies with a digital transformation architecture are more likely to succeed in their change efforts.

But, when you dig into the topic, you get a mega-whopper-sized serving of jargon.

Sifting through articles jam-packed with techy-y terms makes it hard to learn about a topic. (Not to mention apply it.)

Nonetheless, if you’re planning a digital transformation, you have to know how a solid architecture can lead to success.

To help, we’re defining the overly-complicated term: digital transformation architecture in 400 words or less for the busy manager.

What is digital transformation architecture?

In short, digital transformation architecture is a strategy to improve documentation and communication throughout the digital transformation process. It links together all new tech and processes for one cohesive business and IT landscape.

The architecture you build with your executive team ensures there’s a plan for how tools and processes work together. The strategy focuses on adding value for customers. Further, it propels you toward business goals.

Your architecture lays out plans of attack for any challenges during your transformation.

And, it records how to meld your business processes, technology, and roadmap together.

How digital transformation architecture empowers you to reach contact center goals.

Your architecture addresses key concerns for your company. Like, data replication, recovery, and security, so you can make sure your customer info is safe.

It accounts for nuances like moving from a monolithic, on-premises system to a cloud system with microservices. Because changing up your business platforms entirely requires a different project plan than, say, moving from one on-prem system to another.

At the same time, it outlines a pathway for scalable growth.

Your digital transformation architecture simplifies visibility into your systems and integrations.  It also helps you see inside of your processes and communication between departments.

This leaves you with a single source of truth for your transformation. As a result, it’ll inform the decisions in your contact center.

With clarity on the changes your company will make, you can take ownership in how you scale. And, in how you reach operational goals inside your contact center.

Moving to the digi-sphere lets you make fast and affordable changes to your systems and processes. And, the architecture behind your transformation brings clarity to your company-wide business plan. Ultimately, fueling transformation success and future growth.

Want more tips for a successful transformation? Head to our post with the next steps to take to move your contact center to the cloud.