Customer Experience
Sharpen your
customer experience
Design the perfect customer experience
Create omnichannel user flows for faster and better service—no coding necessary.
Accelerate resolution, elevate satisfaction
Use AI-powered self-service, automated outbound, and agents in concert.
Empower your customers to help themselves for simple inquiries without waiting for an agent. And for more complex cases, they’ll get a team member’s undivided attention, complete with a 360º customer history—no repeating necessary.
Build proactive agentless engagement strategies to reach out to your customers by phone, text, live chat, or email.
Cultivate trust with consistency
Your customers expect the same seamless experience—whether they’re walking into your brick-and-mortar storefront, calling in, or starting up a webchat.
Create a consistent customer experience on every channel using Sharpen Logic, a decision-making, omnichannel workflow builder that replaces your traditional IVR. Build and edit interaction flows without writing code, and use it in tandem with Sharpen Actions to pull in data from an integrated CRM to personalize interactions or trigger automations.
Personalize experiences, maximize impact
The more your agents know about your customers, the better they can tailor their support. Using Sharpen Actions, you can automate workflows and simple inquiries and configure detailed conditional decisions to optimize the customer experience.
Guard your customers’ data privacy & security
Protect the integrity of your customers’ information as you customize their experience. We built Sharpen with security and compliance as a priority.
Own your own data
You’re responsible for the ownership of the data, and it’ll remain in your ownership. Our data processing agreement and protection policy detail that we’ll be a responsible steward of your data. Our built-in security, granular permissions, and strong user authentications are easy to understand and maintain.
Be confident in your compliance
Sharpen maintains an organizational Information Security Management System (ISMS) in accordance with NIST best practices. We also follow Cloud Security Alliance (CSA) best practices. We train our team yearly on data privacy and conduct a thorough compliance review before using any third-party tools.
We are SOC2 certified based on 3rd party examination and ensure HIPAA and PCI compliance.
Make connecting effortless
It shouldn’t feel like work for your customers to ask for your help or share feedback.
Inbound or outbound
Reduce customer effort with automation tools that make interacting with you easy. Create AI-driven workflows, access data from your CRM, and automate easy tasks—hello, password reset requests!—so your agents can focus on helping customers with more complex questions.
Improve CSAT with digital engagement surveys
Customer satisfaction surveys make it easy to get feedback from your customers, measure effort, hear what they want, and find out what they expect of your contact center. Survey customers after any interaction type, via text or email, for immediate insight into where you’re winning—and where you can improve.
Get through every time
Automate outbound customer communications via voice, SMS, and email—from appointment and payment reminders to promotions and CSAT surveys. A staggering 97% of consumers reject or ignore phone calls from unknown callers—don’t get lost in the noise.
Client Testimonial
“We diverted 2,100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume on Monday. That would have sunk us. I’d like to point a lot of that success to Sharpen.”
Build a better customer experience
Using the data you already have in your contact center