Retail & eCommerce
Seamless sales,
Sharpen style
Deliver seamless experiences—from click to cart
Enable more pleasurable (and profitable) agent interactions
From AI-powered decisions to automated workflows, empower agents to deliver consistent, satisfying omnichannel experiences and memorable shopping interactions.
Expedite administration and increase agility
Simplify admin tasks and prioritize customer satisfaction with low/no-code AI tools, customer self-service options, and smart routing.
Get real-time retail analytics
Transform your contact center data from window dressings into actionable insights with out-of-the-box and customizable dashboards and reports that drive better, quicker decision making.
Create a one-stop-shop for customer care
Enhance care in every click
Anticipate customer needs and personalize interactions—whether they’re engaging via self-service, chatting with you via mobile app, or calling in—to turn casual browsers into loyal customers.
Ensure seamless interactions and secure transactions
Customer trust is built on security. Sharpen’s PCI-compliant platform ensures safety, encrypting data and implementing role-based access control for maximum customer data protection and confidence.
Retail contact center solutions encompass cloud-based platforms that enable businesses to manage customer interactions across various channels, including voice, chat, email, and social media. These solutions are designed to streamline customer service operations, enhance agent productivity, and improve overall customer satisfaction.
E-commerce contact center software provides online retailers with tools to manage customer inquiries, process orders, handle returns, and offer personalized support. By integrating with e-commerce platforms like Shopify or BigCommerce, these solutions ensure seamless communication and efficient service delivery.
Contact Center as a Service (CCaaS) for retail is a cloud-based solution that provides retailers with the tools to manage customer interactions without the need for extensive on-premise hardware. It offers scalability, flexibility, and advanced features like AI integration and omnichannel support.
An AI-powered contact center for retail utilizes artificial intelligence to automate routine tasks, provide intelligent routing, and offer real-time assistance. This technology enhances agent efficiency, reduces response times, and delivers personalized customer interactions, leading to improved customer satisfaction.