Infrastructure & Security
Always Secure. Always Sharpen.
Security That Works For Your Business
At Sharpen, we recognize that genuine security builds confidence. Our architecture is designed with multiple layers of protection that work together to safeguard your operations without compromising performance. As your data processor, we empower you with full control of your data while maintaining rigorous safeguards.
Comprehensive Security Framework
Sharpen’s security approach addresses protection at every level:
Application Security
We’ve engineered security directly into our application’s DNA.
Every aspect of the Sharpen platform incorporates security by design, from our development practices to deployment methodologies. Our continuous monitoring system works around the clock to identify and address potential vulnerabilities before they impact your business.
Personnel Security
The strongest security starts with people who understand its importance.
Our team undergoes regular security training and follows strict protocols for system access and data handling. We maintain a security-conscious culture where protection of your information is everyone’s responsibility.
Infrastructure Security
Built on enterprise-class cloud architecture, our infrastructure incorporates multiple redundancies and safeguards.
Our platform leverages a security-first environment, providing world-class data center security with additional protective measures. This foundation ensures your data benefits from physical, network, and system-level protections that meet the highest industry standards.
Compliance & Certifications
PCI-DSS Certified Environment
Our payment processing systems adhere to the stringent security requirements necessary for handling sensitive financial information. Both our Sharpen platform and IVR/Self-service solutions are fully certified, ensuring secure payment processing.
HIPAA-Ready/Compliant
We maintain the specialized safeguards required for protecting healthcare information and supporting medical organizations.
Enterprise-Grade Encryption
All data within our systems is protected with AES 256+ encryption at rest and TLS 1.2+ encryption in transit.
Customer-Controlled Data Management
You maintain full control over your data. Sharpen operates strictly as a data processor—we don’t store Personally Identifiable Information (PII).
Standards & Compliance
Sharpen’s platform supports your regulatory requirements across multiple frameworks:
- Independently audited SOC 2 Type II controls and processes
- Comprehensive PCI-DSS certification for payment card handling
- Complete HIPAA compliance for healthcare environments
- Advanced encryption protection using industry-leading protocols
- Role-based access controls for granular permissions
- Data privacy measures aligned with GDPR principles
Operational Reliability
Your business depends on consistent availability:
- Industry-leading uptime backed by clear, enforceable Service Level Agreements
- Continuous monitoring through our 24/7/365 operations center
- Enterprise-level support with dedicated technical account management
- Structured incident response following industry frameworks for rapid resolution
- Transparent status reporting during any service events
Business Continuity
Preparation for the unexpected is central to our approach:
- Regularly tested and updated recovery protocols
- Company-wide disaster simulation exercises conducted annually
- Resilient architecture leveraging cloud best practices
- Comprehensive daily backup systems for all customer data
- Documented recovery procedures with defined restoration timeframe