Infrastructure & Security
Smooth. Safe. Secure.
Many take platform and data security for granted—until it's compromised. Keep your interactions smooth and your data safe, secure, and readily available with Sharpen.
A reliable platform built for you
Security and reliability are two of the most critical aspects of any cloud-based contact center operation. At Sharpen, we know you need reliable, fast, and secure access to your contact center platform and data. That’s why we provide:
- Containerized, microservices geo-replicated in 9 regions and 27 availability zones globally
- 24/7 monitoring with customer-specific dashboards and alerting, live (human) support, and a team of site reliability engineers to monitor telephony metrics, network load, and capacity
- 99.999% availability SLA
- Low-footprint, agile development, and deployment methodologies
- Push-button deployments of any number of service instances at a configured hardware level
Security and compliance
We have multiple layers of security to detect and mitigate threats, real or potential. Our security and compliance features include:
- HIPAA compliant to protect PHI data
- An Information Security & Management System in accordance with ISO27001 guidelines
- SOC 2 Type I & II
- PCI-compliant payment capabilities
- Resource-level control
- Encryption for data in transit and at rest
- Access control using role-based security architecture
- GDPR compliant principles
Telco included
A reliable, stable voice network is critical to your day-to-day operations. Redundant carriers ensure customer calls fall over to another without disruptions if one fails. And with included telco services, your operations—and bottom line—benefit in several ways:
- Consolidate contact center vendors with Sharpen’s registered telco services.
- Experience high availability and low latency with worldwide media Points of Presence (PoPs).
- Manage your numbers with ease by instantly ordering, editing, and routing them directly from our web-based Admin portal—no more tickets for new DIDs or Toll-Free Numbers.