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Customer Stories
Driving millions of customer service interactions for companies around the world each day.
White Papers / eBooks
Stay on the cutting-edge of industry research and trends.
Evolving Customer Service for the Millennial Consumer
The Omni-Channel Contact Center
Customer Service: The Key to More Revenue, Repeat Customers, and Effective Word-of-Mouth Advertising
Not Knowing Your Customer is Hurting You: A Case for Single Customer View
The Anatomy of a Chatbot
Exposing the True Cost of Legacy Contact Center Software
Videos
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Sharpen’s Cloud-Native Contact Center Platform
Respond to Customers with SMS/MMS Capabilities
How to Use Sharpen Payments
John Hunt, Senior Director of Operations at onPeak
Zendesk Integration
Salesforce Integration
Demo: First Contact Resolution with Sharpen
An Agent-First Approach to Customer Service
A Better Contact Center Platform