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Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).

See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.

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Evolving Customer Service for the Millennial Consumer

Evolving Customer Service for the Millennial Consumer

The Omni-Channel Contact Center

The Omni-Channel Contact Center

Customer Service

Customer Service: The Key to More Revenue, Repeat Customers, and Effective Word-of-Mouth Advertising

A case for Single Customer View

Not Knowing Your Customer is Hurting You: A Case for Single Customer View

The Anatomy of a Chatbot

The Anatomy of a Chatbot

Legacy Tech White Paper Cover

Exposing the True Cost of Legacy Contact Center Software

Videos

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Respond to Customers with SMS/MMS Capabilities

Respond to Customers with SMS/MMS Capabilities

How to Use Sharpen Payments

How to Use Sharpen Payments

John Hunt, Senior Director of Operations at onPeak

John Hunt, Senior Director of Operations at onPeak

Zendesk Integration

Zendesk Integration

Salesforce Integration

Salesforce Integration

Demo: First Contact Resolution with Sharpen

Demo: First Contact Resolution with Sharpen

Agent First Video

An Agent-First Approach to Customer Service

Podcasts

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