29 Key Takeaways from the Call Center Manager Playbook

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Level up your manager’s call center coaching with these 29 tactics.

About the Key Tactics

A while back, we developed a full ~10,000-word guide on managing your call center. But, call center managers are busy people

So, we’ve got you covered with this abbreviated guide to help your managers nail the best coaching methods in minutes.

Add practical tactics to your manager’s toolkits to develop agents. Managers will learn how to use their time more effectively and give and ask for feedback in minutes.

In this guide managers will learn:
  • How to shift priorities from individual contributor to leader;
  • Why coaching agents is crucial to being a good manager;
  • How agent experience and state of empowerment impact CX;
  • Tactics to create a culture of feedback and actionable coaching.
29 Key Takeaways from the Call Center Manager Playbook

Download the key takeaways

See the top 29 tactics and takeaways from the how-to guide for better call center coaching.