7 Projects to Reduce Inefficiencies

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Every VP of Operations Can Address to Reduce Inefficiencies in a 50 to 200-Seat Contact Center

Drive Higher ROI with These 7 Projects

High attrition rates, sub-par customer satisfaction, and a disjointed tech stack drain your contact center of its revenue earning potential.

Reach organizational and revenue goals in your 50-200 seat contact center with these seven actionable projects.

In this report, you’ll learn:
  • Create a contact center performance strategy focused on people & metrics;
  • Raise CSAT scores in 90 days;
  • Reduce agent attrition through higher employee engagement, flexible work, and less tedious tasks;
  • Gain more actionable insights from your raw contact center data.
7 Projects to Reduce Inefficiencies

Download your guide, grab a meeting room, pull in managers and team leads, and get started.

Learn about new trends hitting the contact center industry into 2020+