[Webinar] Identifying the Moments That Make or Break Your Customer Experience

Did you know 86% of buyers are willing to pay more for exceptional customer service? And that a single negative interaction can drive away a third of your customers? The key to delivering those unforgettable experiences lies in empowering your customers and your contact center agents.

What are the Key Moments really Matter – and how to address them.

Happy agents equal happy customers. When your contact center is equipped to recognize and respond during the critical moments in every customer journey – those “Moments that Matter” – it shapes customer perceptions, transforms satisfaction, loyalty, and ultimately, your bottom line. But how do you identify these moments that matter?

During this webinar, contact center expert Laura Sikorski, who boasts over 38 years of industry experience, reveals actionable strategies to:

• Pinpoint the pivotal moments that shape customer perceptions
• Enhance agent engagement and performance
• Implement best practices that optimize contact center operations for maximum impact

Don’t miss this opportunity to transform your contact center into a powerhouse of customer satisfaction and loyalty. Watch on-demand today!