Sharpen and Plum Voice: A Powerful Partnership to build the Contact Center of Tomorrow

In the fast-and-ever-changing world of customer engagement solutions, innovation and evolution are key to staying ahead of the curve. Today, we’re thrilled to share some exciting news for Sharpen – a merger with Plum Voice, a recognized leader in AI driven voice-based customer interaction technology. This strategic move will define the landscape of customer engagement, empowering our customers with even more powerful solutions.

A perfect match

Our mission at Sharpen has always been clear: We’re shaping the future of the contact center by elevating agent performance and empowering contact centers to deliver exceptional customer experiences.  With Sharpen, you can create consistent customer journeys via your customers’ preferred channels and own your outcomes with valuable customer and operational insights.   By welcoming Plum Voice to our family, we’re not just aligning with a leader in voice technology; we’re also enhancing our commitment to delivering innovative solutions that drive real results for our customers.

The Plum Voice advantage

Plum Voice has earned a reputation for innovative voice technology. Specializing in voice automation using AI, Plum Voice makes interactions more intuitive and efficient.  Plum offers a range of services and products designed to improve customer experiences by automating routine tasks, providing self-service options, and streamlining communication processes. These technologies have been trusted by organizations across various industries to improve customer service, streamline business processes, and drive digital transformation.

What this means for you

So, why should you be excited about this merger? Here are a few reasons:

    • Enhanced IVR solutions: By infusing Plum Voice’s expertise, Sharpen’s Interactive Voice Response (IVR) capabilities are set to reach new heights. Expect quicker, more efficient, and smarter customer interactions.

    • Expanded omnichannel offerings: We’re committed to providing you with a comprehensive suite of tools to enable you to connect with your customers seamlessly across various channels. Sharpen’s synergy with Plum Voice enriches our omnichannel solutions.

    • Innovation at its best: Both Sharpen and Plum Voice share a passion for innovation and excellence. This partnership will result in the creation of groundbreaking solutions that set new industry standards.

Our promise remains strong

As we embrace this new chapter with Plum Voice, our commitment to driving outcomes for our customers remains unwavering. Here’s what you can count on:

    • Exceptional support: Our customer support and solutions teams are here to assist you at every turn. Your success is our priority, and we’re here to ensure you achieve it.

    • Innovative solutions: The coming innovative solutions and enhancements that will empower you to surpass your customer engagement goals.

    • Seamless transition: We’ve meticulously planned every step to ensure a smooth transition, so you can continue to rely on Sharpen with unwavering confidence.

Charting a new course for contact centers

The future is brighter than ever at Sharpen, and we’re excited to have you join us on this journey. Stay tuned for announcements and opportunities to explore new developments and innovations stemming from this acquisition that can benefit your organization.

Together, we’re building The Contact Center of Tomorrow!

If you have any questions or would like more information about this acquisition, read the press release!