Resource Library

Your one-stop
knowledge hub

The contact center industry is changing—stay up to date with the latest trends and best practices with our curated collection of resources.

Categories:
Webinars eBooks & Guides Videos White Papers & Data Sheets

Recent Resources

[Webinar] What’s New in Sharpen: Fall 2024 Launch

Webinars | Agent Experience | AI | Sharpen News

[On-Demand Webinar] Agent-First, AI-Empowered: 5 Ways Usable AI™ Transforms Customer Service

| Agent Experience | AI

Moments that Matter Benchmarking

eBooks & Guides | Agent Experience | Customer Experience | Strategy | Survey

Sharpen and Journey.ai Announce Strategic Partnership to Enhance Contact Center Security and CX

AI, Journey.ai, Press Releases, Sharpen News | Sharpen News

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

AI, Press Releases, Sharpen News, USABLE AI | Sharpen News

Decoding the CX Moments That Matter for Contact Centers

eBooks & Guides | Agent Experience | AI | Customer Experience | Strategy

Webinars

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[Webinar] What’s New in Sharpen: Fall 2024 Launch

Agent Experience | AI | Sharpen News

Identifying The Moments That Make or Break Your Customer Experience

[Webinar] Identifying the Moments That Make or Break Your Customer Experience

Agent Experience | Customer Experience

Transforming Contact Center Experiences with AI Powered Solutions

[Webinar] Transforming Contact Center Experiences with AI Powered Solutions

Agent Experience | AI | Customer Experience | Strategy

eBooks & Guides

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Moments that Matter Benchmarking

Agent Experience | Customer Experience | Strategy | Survey

Decoding the CX Moments That Matter for Contact Centers

Agent Experience | AI | Customer Experience | Strategy

Ebook Cover

Agent Success Playbook

Videos

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Data & Analytics

Data Analysis | Learning & Development | Technology

Agent First

Recruiting & Retention | Strategy

AI & Automation

White Papers & Data Sheets

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Sharpen overview

Sharpen Overview

Agent Experience | AI | Customer Experience

The AI Contact Center for Credit Unions

The AI Contact Center for Credit Unions

AI | Credit Union

EHR Integration for Healthcare Contact Centers

EHR Integration for Healthcare Contact Centers