Agent Experience
Sharpen your
agent experience
Unified Agent View
Say goodbye to screen-hopping. With SharpenQ, agents get a complete view of customer interactions across every channel in one simple interface. No more digging for data or asking customers to repeat themselves.
Coaching Without Disruption
Deliver feedback directly on call transcripts without pulling agents away from their queue. Managers can coach in context, while agents can review and respond on their own time.
Unlock the full potential of your contact center teams
Whether it’s through contextual feedback or frequent training, how you engage and develop your agents impacts your CSAT. It’s time for a better way to track, measure, and improve your agent experience—and Sharpen can help.
Motivate and improve performance
Provide agents with real-time visibility into their work with customizable KPI tiles so they don’t have to guess how they’re performing.
With Performance Tiles, they’ll have real-time visibility into their progress against individual and team metrics— without leaving their queue.
Give immediate feedback for growth
Encourage the development of effective habits through instant coaching. Review and provide comments and feedback on agent interactions and transcripts—without pulling them out of the queue.
When the agent reviews your notes, they can respond to your comments, ask questions, or provide clarity.
Fuel professional development
Put your agents in the driver’s seat of their professional advancement with data-driven self-coaching tools.
By combining actionable data and contextual coaching and training, your agents can take ownership of their own professional development, giving them greater control over their careers.
Optimized for Flexibility
SharpenCX supports high-quality, modern customer service from any location. Keep agents connected and efficient with one seamless cloud-based call center platform.
Scale Agent Growth
SharpenCX gives agents access to data-driven self-coaching tools they can use to improve, on their own terms. Managers also get built-in tools to schedule smartly and identify coaching opportunities before they become performance issues.
Seamless Multichannel Conversations
Agents can easily switch between voice, chat, SMS, and email with a single click, staying connected and focused without switching screens.
Client Testimonial
“Since implementation we’ve seen increased customer satisfaction, better wait times, decreased number of abandoned calls and happier agents.”
Put Your Agents First
Exceptional CX starts with empowered agents. Download our free eBook to learn how thoughtful design, smarter workflows, and built-in coaching tools drive agent performance and retention.