Agent Experience

Where clarity meets productivity.

When your agents have the tools, and support, they need to be successful, they’ll give your customers a significantly better experience.

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Develop your agents using data

Get a panoramic view into how your customers interact, then use that insight to coach and develop your agents. With customizable reports and dashboards, share your team’s aggregate performance data or individual contributions with supervisors and agents to set expectations and improve experiences.

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Simplify your agent interface

Give your agents one place to look for all of their interactions, no matter what channel they’re interacting on. Then, keep them on the same screen to get customer history and information from your CRM. By decluttering the process and skipping the screen-hopping, agents get what they need faster, and can help customers more effectively.

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Engage agents using smarter tech

Give your agents more frequent feedback, clear goals, and visible KPIs to know how they’re performing, and empower them to improve. With inline training tools to give them real-time feedback in the moment and workforce management for expectation setting, you can support and develop your workforce.

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See 9 ways a better agent experience drives your customer experience and recurring revenue

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Add flexibility to your agents’ worklife

Give your agents the freedom and flexibility to work where they are. Because Sharpen’s cloud-based, as long as your agents have an internet connection, they can take a call, chat, text, or any other interaction from wherever they need to, whenever they need to.

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Get real, long-term support

As you work to support your agents, we’ll be here to support you. When you sign on with us, you’re also signing on with a Client Success Manager and care team that’ll support you from your first implementation conversation through your day-to-day use.

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