Agent Experience
Where clarity meets productivity.
When your agents have the tools, and support, they need to be successful, they’ll give your customers a significantly better experience.
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Develop your agents using data
Get a panoramic view into how your customers interact, then use that insight to coach and develop your agents. With customizable reports and dashboards, share your team’s aggregate performance data or individual contributions with supervisors and agents to set expectations and improve experiences.
Simplify your agent interface
Give your agents one place to look for all of their interactions, no matter what channel they’re interacting on. Then, keep them on the same screen to get customer history and information from your CRM. By decluttering the process and skipping the screen-hopping, agents get what they need faster, and can help customers more effectively.
Engage agents using smarter tech
Give your agents more frequent feedback, clear goals, and visible KPIs to know how they’re performing, and empower them to improve. With inline training tools to give them real-time feedback in the moment and workforce management for expectation setting, you can support and develop your workforce.
Develop your agents using data
Get a panoramic view into how your customers interact, then use that insight to coach and develop your agents. With customizable reports and dashboards, share your team’s aggregate performance data or individual contributions with supervisors and agents to set expectations and improve experiences.
Show Me MoreSimplify your agent interface
Give your agents one place to look for all of their interactions, no matter what channel they’re interacting on. Then, keep them on the same screen to get customer history and information from your CRM. By decluttering the process and skipping the screen-hopping, agents get what they need faster, and can help customers more effectively.
Show Me MoreEngage agents using smarter tech
Give your agents more frequent feedback, clear goals, and visible KPIs to know how they’re performing, and empower them to improve. With inline training tools to give them real-time feedback in the moment and workforce management for expectation setting, you can support and develop your workforce.
Show Me More
See 9 ways a better agent experience drives your customer experience and recurring revenue
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Add flexibility to your agents’ worklife
Give your agents the freedom and flexibility to work where they are. Because Sharpen’s cloud-based, as long as your agents have an internet connection, they can take a call, chat, text, or any other interaction from wherever they need to, whenever they need to.
See Remote Work
Get real, long-term support
As you work to support your agents, we’ll be here to support you. When you sign on with us, you’re also signing on with a Client Success Manager and care team that’ll support you from your first implementation conversation through your day-to-day use.
See Support