Contact Center Automation That Actually Works
AI that speaks human (fluently)
Transform your customer experience with conversational AI that gets it right the first time. Our advanced AI brings humanity to automated interactions by understanding natural language and adapting to customer emotions in real-time. Every conversation makes the system smarter, creating increasingly personalized experiences. When situations require a human touch, our AI seamlessly hands off to agents, complete with full interaction context.
The no-code path to the perfect customer journey
Meet Logic+, our next-gen journey builder that turns complex customer flows into simple visual designs. Connect to any system through our integration panel while crafting experiences across every channel. Changes deploy instantly without coding, and real-time monitoring lets you adjust on the fly. It’s the power of enterprise automation with the simplicity of drag-and-drop design.
Give Your VXML apps a second life
Still running VXML applications? There’s no need to start from scratch. Keep your existing voice applications while modernizing at your own pace. Our platform lets you add conversational AI capabilities without rewriting code, maintaining high containment rates while improving customer experience. It’s your bridge from “Press 1” to “How can I help?”
The tech that makes it possible
Built for enterprise needs, our platform rests on a foundation of robust security, seamless integrations, and powerful analytics. RESTful APIs connect to your existing tech stack, while our microservices architecture ensure reliability at scale, including a financially backed 99.999% uptime guarantee. Real-time dashboards track every interaction, giving you insights to continuously improve your automation strategy.
What automation looks like when it’s done right
For your customers
From “I just want to check my balance” to complex support needs, customers get the right level of help exactly when they need it. Our AI handles routine requests in seconds while knowing exactly when to bring in human expertise.
For your agents
No more repetitive tasks. No more starting conversations blind. Agents get to focus on complex customer needs with full context of AI interactions, turning every escalation into an opportunity for exceptional service.
For your business
Watch operational costs decrease as automation handles routine inquiries and agents focus on high-value interactions. Better containment rates, faster resolutions, and valuable interaction insights create a clear path to ROI. This is automation that pays for itself.
Customer Story
“It’s very intuitive. You don’t need a data analyst to help you walk through it. It’s simple to create dashboards and workflows. All of the tools within the platform have just been easy to use. We’ve got members outside of the IT team that are working within Sharpen doing certain things. It doesn’t require someone who’s been in IT for 10 years to be able to jump in there and create something that’s usable.”