Category

Page: 6 of 12

Training Call Center agents through abuse

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Agent Empowerment

Learning & Development

This batch of omnichannel research stats proves that omni is the future of CX

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience

The key to managing conflict in the workforce (no matter where employees are working)

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Learning & Development

Learn to tackle the top challenges of managing a workforce made up of different generations

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

Recruiting & Retention | Strategy

Tips for using workforce management and engagement management techniques to boost agent performance in a hybrid call center

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

How to build individual employee development plans for employees (with examples)

Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Learning & Development | Recruiting & Retention

workforce management tactics to engage your employees and see CSAT soar

Pivot Your Workforce Management Strategies Toward Employee Engagement Then Watch as Agent Morale, CSAT and Executive Buy-In Skyrockets

Learning & Development | Strategy

How to implement frequent customer service training in your call center

Getting to the Source of Quality Customer Experience: How to Implement Consistent Customer Service Training to Build your Dream Team in your Contact Center

Learning & Development | Strategy

Why an employee development plans is so important in the contact center (with examples!)

The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Recruiting & Retention