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How to erase the bad stereotype about customer service in call centers

A Five Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible

Learning & Development | Strategy

Have empathy for call center agents during this crazy holiday season

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Showing Empathy for Your Call Center Agents)

Recruiting & Retention

The stats don't lie

9 Forrester Digital Transformation Statistics You Must Know to Give Your Customers the Digital Customer Experience they Demand

Strategy | Technology

8 Reasons for Agent Burnout

8 Reasons for Agent Burnout (and how to avoid it)

Recruiting & Retention

How to be a good leader and a great coach in your contact center

How to Coach the Coaches: What You Can do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Learning & Development

What you need to know about the sky-high contact center turnover rate

How to Become the Boss of Your Contact Center Turnover Rate

Learn the future of omnichannel trends for 2021

The Future of Omnichannel Starts Today: 4 Omnichannel Strategies that Will Help You Stay Ahead of the Curve in 2021

5 Contact Center Communication Skills to Make the Agent-Customer Experience Go From Good to Great

Learning & Development

Use Casper's omnichannel commerce strategy to inspire your customer experience action plan

4 Reasons Why Casper’s Omnichannel Commerce Strategy is Changing the Game in Customer Service