Blog

How to run an efficient inbound call center

How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

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Read Time: 8 minutes

What your agents aren't telling you about working in a call center (hint: customers get angry more than you think)

What Agents Aren’t Telling You About Working in a Call Center

Recruiting & Retention

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Read Time: 8 minutes

How to start a call center and scale your customer service team

How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team

Learning & Development

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Read Time: 9 minutes

How to improve customer service with automation

4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

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Read Time: 9 minutes

Contact Center Resolutions Featured Image

5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

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Read Time: 10 minutes

Live chat support scripts to equip your agents

The 6 Live Chat Support Scripts You Need in Your Internal Knowledge Base to Prep Agents for Any Customer Conversation

Recruiting & Retention

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Read Time: 8 minutes

5 Customer Service Best Practices from Consumer Shipping Leader FedEx

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

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Read Time: 7 minutes

5 CSAT survey questions to get a better picture of your customers

5 CSAT Survey Questions to Help You Better Understand Customers

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Read Time: 7 minutes

Why digital transformation falls on the CEOs shoulders (and what it means for you)

Why Digital Transformation is Now on The CEO’s Shoulders and What That Means For You in The Contact Center

Learning & Development | Technology

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Read Time: 10 minutes