Blog

Customer service quotes for some (much needed) inspiration in the new year

10 Quotes To Inspire Better Customer Service As We Round the Corner into 2021

Recruiting & Retention

|

Read Time: 4 minutes

What is good customer service? Top tips to always deliver

What is Good Customer Service? 4 Tips to Exceed Customer Expectations [Definition Post]

Learning & Development

|

Read Time: 3 minutes

How to motivate employees to be rock stars

Discovering the Key to a Team of Rock Star Agents: How to Motivate Employees And Value Your Agents to Build a Fulfilling Culture

Recruiting & Retention

|

Read Time: 9 minutes

Three pillars to managing a healthy customer service team with happy agents

The 3 Pillars to Managing a Healthy Customer Service Team in 2021 (and Beyond)

|

Read Time: 8 minutes

Learn Four Tips From Leading Brand Stitch Fix to Build a Customer Experience Improvement Program

Learning & Development

|

Read Time: 8 minutes

How to put purpose back into call center work

How to Build Purpose into the Role of Each Call Center Agent So Your Customer Service Team Isn’t Stuck Daydreaming About Hating Their Job

|

Read Time: 7 minutes

How to Stop Abandoned Calls in Your Call Center

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

|

Read Time: 9 minutes

What is employee engagement in your contact center?

Don’t Be a Cynic About Retention: Engaging with Your Contact Center Agents Is More Important Than Ever Before

Recruiting & Retention

|

Read Time: 6 minutes

How to implement top call center trends in 2021

The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021

|

Read Time: 9 minutes