Blog

7 Simple Strategies for Social Media Support

Seven Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers

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Read Time: 9 minutes

Grab your hard hat and get ready to build a better customer service experience

A Practical 5-Step Guide to Building a Great Customer Service Experience

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Read Time: 7 minutes

12 stats on why your move to the cloud shouldn't wait

12 Statistics to Inspire You To Take the Next Steps (Big or Small) And Move Your Call Center to the Cloud

Strategy | Technology

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Read Time: 6 minutes

Customer service quotes for some (much needed) inspiration in the new year

10 Quotes To Inspire Better Customer Service As We Round the Corner into 2021

Recruiting & Retention

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Read Time: 4 minutes

What is good customer service? Top tips to always deliver

What is Good Customer Service? 4 Tips to Exceed Customer Expectations [Definition Post]

Learning & Development

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Read Time: 3 minutes

How to motivate employees to be rock stars

Discovering the Key to a Team of Rock Star Agents: How to Motivate Employees And Value Your Agents to Build a Fulfilling Culture

Recruiting & Retention

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Read Time: 9 minutes

Three pillars to managing a healthy customer service team with happy agents

The 3 Pillars to Managing a Healthy Customer Service Team in 2021 (and Beyond)

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Read Time: 8 minutes

Learn Four Tips From Leading Brand Stitch Fix to Build a Customer Experience Improvement Program

Learning & Development

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Read Time: 8 minutes

How to put purpose back into call center work

How to Build Purpose into the Role of Each Call Center Agent So Your Customer Service Team Isn’t Stuck Daydreaming About Hating Their Job

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Read Time: 7 minutes