Blog

Is your contact center AI-ready?

Agent Experience | AI | Customer Experience

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Read Time: 8 minutes

How to Build Trust-Based Relationships with Contact Center Agents

Agent Experience | Strategy

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Read Time: 7 minutes

contact center agent success

13 Reasons Why Contact Center Agent Success Matters to Your Customer Experience

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Read Time: 6 minutes

Happy customer on cell phone

Mission Possible: Creating Contact Centers People Love

Sharpen News | Technology

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Read Time: 6 minutes

Man looking at his laptop screen which is showing charts and data

Top 3 Contact Center Metrics to Measure in 2024

Data & Insights | Data Analysis

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Read Time: 7 minutes

loading 2024

Hello, 2024: 5 Contact Center Predictions

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Read Time: 9 minutes

Sharpen and Plum Voice: A Powerful Partnership to build the Contact Center of Tomorrow

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Read Time: 3 minutes

man typing on laptop with 3D overlay representing Ai

3 Considerations When Implementing AI in Your Contact Center

Strategy | Technology

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Read Time: 7 minutes

Contact center agent smiling and framing face on a pink backdrop

7 Tips for Promoting Customer Service as a Profession

Recruiting & Retention

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Read Time: 7 minutes