Sharpen
The Future of Customer Service
Featured Post

The Future of Customer Service: What You Need to Know to Prepare for the Next Generation of Customer Care

Customer Experience | 15m read
Most Popular
7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer Experience | 11m read
Three Types of Angry Customers and How to Handle Them

Industry Insights | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Editor's Pick
5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

Customer Success | 10m read
Caring for a Call Center Team while Working from Home: Tips to Share with your Agents to Maintain a Mentally Healthy and Productive Staff

Agent Experience | 11m read
Your Call Center Manager Playbook

Content Pillar | 60m read
Have empathy for call center agents during this crazy holiday season

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

Agent Experience | 8m read
The management techniques to keep (and to ditch) for a better call center experience

3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

Agent Experience | 10m read
The stats don't lie

9 Forrester Digital Transformation Statistics You Must Know to Give Your Customers the Digital Customer Experience they Demand

Customer Experience | 10m read
When your customer service reps get honest, things get spooky

If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help

Agent Experience | 12m read
8 Reasons for Agent Burnout

8 Reasons for Agent Burnout (and how to avoid it)

Agent Experience | 12m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

Happy Employees Make LinkedIn a Brand to Watch

Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success

Agent Experience | 11m read
How to be a good leader and a great coach in your contact center

How to Coach the Coaches: What You Can do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Leadership | 7m read
What you need to know about the sky-high contact center turnover rate

How to Become the Boss of Your Contact Center Turnover Rate

Customer Experience | 8m read
Amplify your call center ROI with a performance management program

How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI

Agent Experience | 9m read
Call center wallboards and dashboards to improve CS

Don’t Let your Customer Service Experience Suffer: Give Agents Better Visibility into Metrics and Daily Progress with 4 Sample Call Center Wallboards and Dashboards

Reporting | 12m read