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Mitel Customers are Migrating to SharpenCX for their CCaaS/UCaaS Solution

Strategy, Technology

6 Signs Your Legacy Contact Center Software is Holding You Back

Technology

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5 Ways to Prepare Your Contact Center for a Recession

Strategy, Uncategorized

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Mitel Customers are Migrating to SharpenCX for their CCaaS/UCaaS Solution

Strategy, Technology

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Learning & Development

Recruiting & Retention

Complete your contact center with integrations to platforms like Zendesk

Sharpen + Zendesk: How to Integrate Zendesk and Sharpen to Simplify Your Contact Center

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Sharpen + Zendesk: How to Integrate Zendesk and Sharpen to Simplify Your Contact Center Read More »

5 ways to celebrate 2021 national customer service week

5 Ways to Celebrate 2021 National Customer Service Week with Your Call Center Team

Recruiting & Retention / 7

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5 Ways to Celebrate 2021 National Customer Service Week with Your Call Center Team Read More »

Podcast

Unlocking Customer Service

Ep. 9: How to Train Your Customer Service Managers & Set the Right Team Priorities (with Brennan McEachran)

How to improve NPS - your agents are the mission-critical piece

How to Measure and Improve Your NPS Score with Agent Engagement

Data Analysis / 5

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Your contact center agents play a key role in your NPS. Learn why and how agent satisfaction plays a huge role in customer loyalty.

Your Call Center Employee Onboarding Checklist

An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days

Recruiting & Retention / 7

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An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days Read More »

Reduce Agent Turnover in your contact center

How To Reduce Agent Turnover With Just 5 Questions

Recruiting & Retention / 6

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Learn more about Stay Interviews and how they’re helping contact centers reduce agent turnover by 20% or more.

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Featured eBook

How to Build Customer Experience Strategies

5 Common Interview Questions for your next call center hire

Asking the Right Questions: 5 Questions to Use in Your Next Call Center Interview

Recruiting & Retention / 6

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Asking the Right Questions: 5 Questions to Use in Your Next Call Center Interview Read More »

Call Center Dashboard Feature

The 4 Call Center Dashboard Metrics Your Executive Team Needs to See

Data Analysis / 6

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The 4 Call Center Dashboard Metrics Your Executive Team Needs to See Read More »

What is CCaaS?

What is CCaaS? A Definition for the Busy Customer Service Leader

Data Analysis / 2

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What is CCaaS? A Definition for the Busy Customer Service Leader Read More »

Best customer experience from Shopify

How to Build a Best-In-Class Customer Experience Like Shopify

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How to Build a Best-In-Class Customer Experience Like Shopify Read More »

What's the meaning of AHT in my contact center?

What’s the Meaning of AHT and How Can I Improve It?

Data Analysis / 3

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What’s the Meaning of AHT and How Can I Improve It? Read More »

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Solution
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    - Analytics & InsightsDrive Better Business Outcomes
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  Featured Resource
  6 Signs Your Legacy Contact Center Software is Holding You Back
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  6 Signs Your Legacy Contact Center Software is Holding You Back
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