The Sharpen Blog

Complete your contact center with integrations to platforms like Zendesk

Sharpen + Zendesk: How to Integrate Zendesk and Sharpen to Simplify Your Contact Center

Customer Experience | 7m read

5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read

Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Agent Experience | 9m read

The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Agent Experience | 10m read

6 Call Center Reporting Metrics That’ll Level Up Your Customer Service

Reporting | 11m read

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Experience | 11m read

How Long Is Too Long On Hold?

Customer Success | 10m read

Redeeming the Bad & Ugly Parts of Contact Center Coaching

Your Guide to Redeeming the Bad & the Ugly Factors of Call Center Coaching

Agent Experience | 8m read

14 Call Center Scripts to Empower your Agents through Every Interaction

Agent Experience | 12m read

Calculate your ROI to see what you could be saving with Sharpen.

15 Encouraging Quotes to Empower Your Agents

Agent Experience | 7m read

Interview tips and tricks for the virtual and hybrid call center

3 Interview Tips and Tricks to Prioritize Agent Experience from Day One

Agent Experience | 8m read

How an Omnichannel Customer Experience Benefits Customers and Business

Customer Experience | 9m read

Build a performance management plan without an enterprise budget

3 Projects to Help You Deliver Good Customer Service Daily (+ Resources)

Customer Experience | 12m read

3 Essential Customer Service Skills to Prep Agents for the Future