Sharpen

The Sharpen Blog

The top challenges and remedies in the call center work from home era
Featured Post

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

Agent Experience | 14m read
Most Popular
5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read
Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Agent Experience | 9m read
The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Agent Experience | 10m read
Editor's Pick
6 Call Center Reporting Metrics That’ll Level Up Your Customer Service

Reporting | 11m read
How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Experience | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Your 3-part roadmap to improve customer retention

Your 3-Part Action Plan to Improve Customer Retention Today

Customer Experience | 14m read
Contact center coaching

10 Contact Center Coaching Methods that Work: Improve Agent Performance by Building Trust and Developing your Team

Agent Experience | 14m read

Calculate your ROI to see what you could be saving with Sharpen.
Improve your call center qa with these 4 coaching topics

4 Practical Coaching Methods to Improve Your Call Center QA

Agent Experience | 12m read
Customer Service research shows you where service is failing

Customer Service Research Finds Trends to Shift Your Contact Center Priorities

Industry Insights | 11m read
Dunder Mifflin Customer Service Scripts

Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)

Customer Experience | 13m read

Build a performance management plan without an enterprise budget

Your guide to send customers running for the door with bad customer service

A Guide to Losing Customers (And How to Avoid Bad Customer Service)

Customer Experience | 13m read
Grubhub offers exceptional customer service and reaps the rewards

More Than Reliable Eats: How Grubhub Delivers Exceptional Customer Service

Customer Experience | 9m read
3 templates for better training for your call center agents

3 Free Training Templates to Unlock the Potential of Your Call Center Agents

Agent Experience | 10m read
Best practices for onboarding new employees in your call center

The Dos and Don’ts of Onboarding New Hires in your Contact Center

Agent Experience | 12m read
How to coach agents to deliver excellent customer experiences

How to Coach Your Call Center Agents Into Excellent Customer Experiences In Every Interaction

Customer Experience | 10m read