Blog

Stay tuned to learn what metrics to measure for improved contact center performance

Be the Company Superhero: What Metrics to Measure in your Contact Center to Save your Customers and Build Brand Loyalty

Data Analysis
|

Read Time: 10 minutes
Brand Crush Alaska

A Customer Experience to Watch: Learn Five Examples of Good Customer Service from Alaska Airlines [Monthly Brand Crush Post]

Strategy
|

Read Time: 9 minutes
4 budget-friendly call center improvements

How to Get the Most Bang Out of Your Customer Service Dollar: 4 Call Center Improvements That’ll Make Your Customers (and Budget) Happy

Strategy | Technology
|

Read Time: 10 minutes
You have to measure contact center employee satisfaction to improve it

Agent Satisfaction May Be The Most Important Metric You’re Not Tracking

Data Analysis | Recruiting & Retention
|

Read Time: 8 minutes
4 change management strategies to help you align your people and processes

4 Strategies to Align People and Processes as You Move Your Tech to the Cloud

Data Analysis | Technology
|

Read Time: 8 minutes
Gear up to learn 6 data-backed methods on how to keep customers happy

How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences

Data Analysis | Recruiting & Retention
|

Read Time: 6 minutes
Knowledgable Friendly Agents Featured Image

Knowledgeable and Friendly Agents Earn Customers for Life: Why Brand Trust Rides on the Customer Service Your Contact Center Agents Deliver

Learning & Development | Strategy
|

Read Time: 5 minutes
How to Build CC Report Featured Image

What is Customer Success? Help Your Customers Achieve the Outcomes they Want and Get Long-Term Loyalty in Return [Definition Post]

Learning & Development
|

Read Time: 3 minutes
The customer happiness agent brings bounding rewards to your contact center

Build a Business Case for the Customer Happiness Agent: Contact Center Employees Live at the Core of Customer Experience Strategies in 2020

Data Analysis | Recruiting & Retention
|

Read Time: 6 minutes
Skip to content