Blog

How Netflix Moved Operations to the Cloud and Saw Revenue Boom: A Digital Transformation Case Study

|

Read Time: 8 minutes

Cloud contact centers are bringing CX up to tomorrow's standards. Maybe we can take a page from that playbook and learn to fix our images.

Out with the Old, in with the New: Leave Behind your Old Technology and Set New Standards with your Cloud Contact Center

|

Read Time: 9 minutes

A digital ecosystem and how to find a vendor partner that will help you thrive.

Can Your Technology Vendor Survive in Your Digital Ecosystem? How to Find a Partner that Breathes Life into Your Transformation Strategy

Strategy | Technology

|

Read Time: 8 minutes

6 statistics to guide you to the future of the contact center and reveal hidden images

Looking Back to the Future: 6 Statistics to Guide You into the Future of Contact Center Work

|

Read Time: 9 minutes

What is digital transformation? And what is this image I'm supposed to be looking at?

How to Decipher Between 3 Common Industry Terms: Distilling the Digital Trifecta to Inspire Your Contact Center’s Lasting Digital Strategy

Strategy | Technology

|

Read Time: 3 minutes

How agents can drive your digital transformation strategy (Those modern workers will know how to fix broken images. Yikes!)

Making it an Inside Job: Why your Agents Need to be Involved in your Contact Center Digital Transformation Strategy

|

Read Time: 8 minutes

What you're missing when you only stick to generic digital transformation best practices (other than seeing this image)

What You Miss Out on When You Stick to Generic Digital Transformation Best Practices: How to Ditch the Template Approach to Migration in Your Contact Center

Strategy | Technology

|

Read Time: 8 minutes

The ultimate guide to your digital customer experience: Images not included, apparently.

Why Your Digital Customer Experience is a Catalyst to Future Growth and Agent Retention: The Ultimate Guide to Digital CX Strategy Your Contact Center is Missing

Recruiting & Retention | Strategy

|

Read Time: 10 minutes

Get on board with business digital transformation and stop taking the scenic route with customers

How Business Digital Transformation Puts an End to Disjointed Customer Experiences

|

Read Time: 9 minutes